Feedback Engine

Four stages. One continuous loop.

The Feedback Engine is everything between a customer typing a comment and your team knowing what it means. It runs all the time, on every source you connect.

Start analyzing feedback See plans

The pipeline

From sources to decisions.

Each stage hands a richer record to the next. Nothing is summarised away, so you can always drill back to the original comment.

Feedback sources Reviews Support tickets Surveys Social

Clustering engineGroups comments by meaning, not keywords

Sentiment scoring-0.62 Checkout friction-0.31 Pricing confusion+0.71 Onboarding

Alerts + reportsSpike: Checkout friction +34%Weekly digest, Monday 9:00Live theme board

Inside the engine

Five capabilities, each with its own depth.

01Multi-Source CollectionConnect review sites, help desks, survey tools and social listening. Every comment lands in one stream with its source, date and metadata intact.

02Theme ClusteringComments that describe the same problem in different words end up in the same theme, named in plain language your team already uses.

03Sentiment ScoringEach theme gets a score from -1.0 to +1.0 based on the comments inside it, so you can see which topics carry the most frustration.

04Trend & Spike AlertsEvery theme has its own baseline. When volume or sentiment moves outside it, the right people hear about it the same day.

05Reports & DashboardsA live theme board for daily work and a weekly digest for everyone else, with exports when the data needs to go elsewhere.

Your customers already wrote the roadmap.

Connect your first source and see this week's themes resolve out of the noise.

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