Multi-Source Collection

Every channel your customers use, in one stream.

The first job of the engine is simply getting everything into the same place. Once reviews, tickets, surveys and social posts sit side by side, patterns that no single team could see become obvious.

Source types covered

Built for the places feedback actually shows up.

Reviews

App store and marketplace reviews, plus public review sites. Star rating, review text, version and region come in together.

  • Star rating kept alongside text
  • App version and locale
  • Replies from your team, if any

Support tickets

Tickets and email conversations from your help desk. Only the customer-written parts are clustered, not agent replies.

  • Ticket tags and priority
  • Customer messages only
  • Links back to the original ticket

Surveys

Open-text answers from NPS, CSAT and custom surveys, joined with the score the customer gave.

  • Score plus open-text answer
  • Question the answer belongs to
  • Respondent segment fields

Social mentions

Public posts that mention your brand or product names, filtered to drop obvious spam and unrelated matches.

  • Brand and product keyword rules
  • Public posts only
  • Duplicate and spam filtering

Live chat

Chat transcripts from your messaging tool, split so each customer turn can be clustered on its own.

  • Customer turns only
  • Conversation metadata
  • Channel and page context

CSV and spreadsheet uploads

Anything else, from interview notes to sales call summaries, as a one-off or scheduled upload.

  • Map your own columns
  • Backfill historical feedback
  • Scheduled re-imports

How sources connect

Three ways in. No engineering sprint.

  • Direct connection. Authorise access to a help desk, survey tool or review account and new feedback syncs on a schedule.
  • API key. For tools that use keys instead of sign-in, paste a read-only key and choose which projects to include.
  • File upload. Drop in a CSV, map the text and date columns, and optionally schedule the same upload each week.
Unified streamLive
Coupon field disappears at the payment stepApp review - 2 stars
Card declined twice, then it went throughTicket - High priority
Not sure what the Pro tier includesNPS 6 - Detractor
Still waiting on a reply since MondaySocial mention
Is tax added before or after the discount?Live chat

What happens on arrival

Every comment is prepared before it is clustered.

Step 1

Normalised

Dates, languages and ratings are brought to one format so sources compare fairly.

Step 2

De-duplicated

The same complaint posted twice, or a ticket copied into chat, counts once.

Step 3

Split

Long messages that raise several issues are split so each point finds its own theme.

Step 4

Tagged with source

Every comment keeps its origin, so any theme can be filtered by channel.

Connect one source. See the rest click into place.

Connect your first source and see this week's themes resolve out of the noise.

Start analyzing feedback Talk to us